The Front Desk
A person reads these.
Not a queue, not a bot. You get a reference number on the way out, and the same people who run the Institute are the ones who answer.
reference · given at once
read by · a person
kept for · 12 months
Write to us.
You do not need an account, and you do not need to be in good standing. Appeals, privacy requests and “this is broken” all arrive at the same desk.